RMA Repair
Attention Repair Clients
In an effort to better serve you, Information Management Technologies, Inc. continually updates our website to add new functionality. For this reason, our Clients will occasionally experience errors on our website that we are working to resolve.
If at anytime you receive an error or do not receive a response to your inquiry within 24 hours, please contact your Account Executive at (425) 322-5078 or email us.

Sign in to request an Repair RMA number
* = required field

 

Don't have an account with us? Click here to get one now!

Forgot your password? Click here and we will send you a password reminder.
Please note that your account for Repair RMA's is different then your account for our online store. You need a separate account to send your unit in for service.

At Information Management Technologies we understand the importance of having your barcode and enterprise mobility equipment working at all times. Our fast turn-around and quality workmanship keeps your devices working.

Maintenance Contract / Agreements
A Maintenance Agreement provides repair service for periods of one, two, or three years and covers all parts and labor used to repair the units covered by the contract. Our standard agreement covers service that is necessary as a result of normal wear and tear, but we also offer "bumper to bumper" contracts that provide coverage for almost any damage. Maintenance Agreement premiums are due annually in advance. All equipment must be in good working condition prior to being placed on a Information Management Technologies Maintenance Agreement. Shipping costs to Information Management Technologies are the customers’ responsibility. Information Management Technologies will pay to ship the equipment back to the customer via UPS-Ground or equivalent method. Any other shipping method will be the responsibility of the customer. Normal turnaround time is 1 to 2 days excluding transit time. All units covered under our maintenance agreement come with free follow up telephone support. Portable Data Terminals under contract will have application software reloaded at no additional charge.

Flat Rate Repair
Units are repaired for published Flat Rate prices (on rare occasions a device will be too severely damaged to qualify for Flat Rate repair; in that instance, a time and materials repair quote will be generated and submitted for customer approval). A rapid, yet comprehensive evaluation of each unit occurs on the day of receipt by specially trained Senior Information Management Technologies Technicians or Repair Team Leaders in order to confirm eligibility for Flat Rate repair. A purchase order number may be provided online at the time you request a repair authorization to ensure fastest repair service. Alternatively, we will notify you automatically by 2:00PM on the day we receive your equipment using Information Management Technologies Repair Engine Service Management Portal system, that an online estimate is ready for approval. Turnaround times are usually 2 to 3 days from the repair approval date.

Time & Materials Repair (T&M)
Specially trained Information Management Technologies Senior Technicians evaluate your units on the day of receipt at our Service Center and we notify you automatically (on the same day) via our Repair Engine Service Management Portal system that an online estimate is available for approval. Normal turnaround time is 2 to 4 days from approval date.

Spare Pool Program
A pool of spare units (provided either by you or us) is maintained by Information Management Technologies in conjunction with a Maintenance Agreement. We dispatch replacement units upon request direct to the end customer location. Spare pool size and program cost depend on the number of units under maintenance, number of locations, model of unit, user environment, and other factors. For more information please call us to discuss your specific requirements.

Thank you in advance for your understanding. We appreciate your business.

Ask questions regarding the arrangement or use of one of these programs.