Manufacturer Warranties
We honor all manufacturers' warranties and will assist you with any product defect. If a product arrives Dead on Arrival (DOA), please call Information Management Technologies at (425) 322-5078. In most cases, we will replace items that are Dead on Arrival (DOA) during the time period indicated by each manufacturer in the list below. After that, we will help you contact the manufacturer for warranty repair or replacement.
The list below is a guideline of the general warranty statements by the various manufacturers listed in alphabetical order by manufacturer. This is just a guide and is subject to change at any time without notice and is only an example of coverage—not a guarantee.

3M Touch Systems (MicroTouch)
CRT and Desktop LCD monitors - 3 years warranty
Chassis monitors - 1 year warranty
Touch controller and sensor - 5 years warranty
DOA - 30 days

Alien

Readers, Antennas and other hardware components (excluding Tags) - 1  year  warranty
Tags - 180 day warranty
Software Media - 90 day warranty (does not include software itself)

American Power Conversion (APC)

2 year warranty
DOA - 30 days

American Power Conversion

2 year warranty.
DOA - 30 days

APG Cash Drawer

2 year standard warranty
Series 4000: 3 year warranty (additional 2 years for registering product at www.apgcd.com)
DOA - 30 days

Axiohm
1 year warranty
DOA - 30 days

Cherry Electrical Products
All Keyboards - 2 year warranty
DOA - 15 days

Cisco

1 year limited warranty
Aironet Wireless Products - 1 year limited
Other products - 90 days to 1 year
DOA - 30 days

Citizen

Impact Printers: IDP3550/3551 - 3 year warranty / all others - one year warranty
Thermal Printers: CBM1000II, CT-S300 - 3 year warranty / all others- one year warranty
Media, Printheads: NO RETURNS, NO DOA RETURNS
DOA - 30 days

Cognitive
2 year warranty
DOA - 30 days

Datacard Group

Camera Packages -1 year
Software - 18 months
Card Printers - 18 months
DOA - 30 days

Datalogic Mobile
(Percon/PSC/DTL)
All Falcon products: 1 year warranty
DOA - 30 days

Datalogic Scanning (Percon/PSC/DTL)
Standard PowerScan - 3 year warranty
PowerScan 7000 SRI - 4 year warranty
PowerScan 7000 2D - 5 year warranty
PowerScan 7000 BlueTooth SRI - 3 years
Dragon - 3 year warranty
Lynx - 2 year warrant
QuickScan 6000 - 5 year warranty
QuickScan 6500 - 5 year warranty
QuickScan 6500 BlueTooth - 3 year warranty
QuickScan 2500 - 5 year warranty
Quick Scan 1000 - 2 year warranty
Magellan Scanner/Scale - 1 year warranty
Magellan 1400i/1000i - 2 year warranty
Catcher - 2 year warranty
Diamond - 2 year warranty
Gryphon Desk - 5 year warranty
Gryphon Mobile/BlueTooth - 2 year warranty
Heron - 5 year warranty
IP products - 30 months
Decoders - 5 year warranty
Software - One incident resolved free, maintenance agreement required for subsequent software support.
DOA - 30 days

Datamax
E-class printers and options - 1 year or 1 million linear inches
M-class printers and options - 1 year or 1 million linear inches
I-class & S-class printers and options - 3 years or 3 million linear inches
W-class printers and options - 5 years or 4 million linear inches
Prodigy, Prodigy Max, Pro Plus, Allegro II Series- 1 year or 1 million linear inches
Printheads, platten rollers, belts and cutters - 1 year or 1 million printing inches. Printer warranties do not include printhead, belts or platen rollers or cutters.
DOA - 30 days (NO DOA on printheads)

Digi
5 year warranty on hardware
DOA - 30 days

Elo TouchSystems / Tyco Electronics
LCD Touchmonitors - 3 year warranty
All-In-One touchcomputers - 3 year warranty
CRT Touchmonitors - 2 year warranty
Custom monitors and some Series 5000 monitors are non-returnable.
DOA - 30 days

Epson America
1 - 2 years warranty depending upon model
DOA - 30 days

Fargo Electronics
1 year warranty
DOA - 30 days

HP
Standard Warranty 3 year
DOA - 30 days

Hand Held Products
IT3800 / PDF Series Linear Image Reader - 5 year
IT3870 Cordless Imager - 3 year
IT3875 Cordless Imager with keypad - 3 year
IT4600 Retail/ Commercial Area Imager - 5 year
IT4620 Cordless Retail/ Commercial Area Imager - 3 year
IT4800 Industrial Area Imager - 5 year
IT5600 Retail/ Commercial Linear Imager - 5 year
IT5620 Cordless Retail/ Commercial Linear Imager - 3 year
IT5800 Industrial Linear Imager - 3 year
Dolphin 7900 Handheld Mobile Computer - 2 year*
Dolphin 9500/9550 Handheld PPC Computer - 2 year*
Dolphin 9551 Handheld PPC Computer - 1 year
*Touchscreen panel display excluded, touchscreen 1 year warranty.
DOA - 30 days

Hand Held Products Terminals and Quick Checks
Dolphin 9500/9550/7600 Hand Held PDT Computer - 2 year*
Dolphin 7900 Hand Held Mobile Computer - 2 year
Dolphin 9551 Hand Held Products Mobile Computer Laser - 1 year*
All screens on Dolphin Series are 1 year warranty.
All Dolphin accessories have 1 year warranty.
Transaction Terminals - 1 year warranty
Verification - 2 year warrant
*Touchscreen panel display excluded, touchscreen 1 year warranty.
DOA - 30 days

Honeywell
LINEAR & 2D SCANNING:
IT3800 / PDF Series Linear Image Reader - 5 year
IT3800R Retail/ Commercial Linear Imager - 5 year
IT3820 Cordless Retail/ Commercial Linear Imager - 3 year
IT3800i Industrial Linear Imager - 3 year
IT4600 Retail/ Commercial Area Imager - 5 year
IT4820 Cordless Retail/ Commercial Area Imager - 3 year
IT4800 Industrial Area Imager - 5 year

MOBILITY & VERIFICATION:
Dolphin 7600/7850/9500 Hand Held PDT Computer - 2 year
Dolphin 7900 Hand Held Mobile Computer - 2 year
Dolphin 9551 Hand Held Mobile Computer Laser - 1 year
Transaction Terminals  - 1 year
Verification- 2 year                                         
Touchscreen panel display excluded, touchscreen - 1 year
All screens on Dolphin Series are 1 year
All Dolphin accessories -1 year warranty
DOA - 30 days

Honeywell Batteries
Manufacturer's Warranty Term - 1 year
DOA - 30 days

IBM Point of Sale
4614 (SureOne), 4840 with associated peripherals - 1 year depot warranty
4694, 4800, 4810, 4835 with associated peripherals - 1 year onsite warranty
4610, 4820 - 1 year depot or 1 year onsite warranty (varies by model)
DOA: 30 days

ICVerify
1 year warranty on hardware
DOA - 30 days

ID TECH
2 years for magnetic stripe readers
3 years for keyboards
DOA - 30 days

Instruments & Equipment (STAR)
1 year warranty for both  parts and labor                                                     
3 year warranty on parts only (years 2 and 3 parts are covered at no charge)

Intellitrack, Inc.
30 day warranty
DOA - 30 days

Intermec Technologies
Barcode printers, data collection terminals, access points - 1 year
Laser and standard CCD scanners, Cordless Linear Imager/Vista scanners - 3 years
Corded Linear Imager/Vista scanners - 5 years
Software - 30 days
Printheads: Contact Customer Service with invoice number and part number. Printheads non-DOA - 90 days
Intermec Take-from-Stock Media - Returnable ONLY if original Intermec Case seal is unbroken.
Intermec Custom Media - NOT Returnable
DOA - 30 days

Ithaca Peripherals (Transact)
1 year on 610
2 year warranty all others
DOA - 30 days

Janam Technologies, LLC
1 year warranty
DOA - 30 days

Loftware
90-day replacement for distribution media, manuals and licenses
1 year replacement of non-functioning keys
DOA - 90 days

Logic Controls
All in One units - 3 year warrant
Table display, pole display & cash drawers - 3 year warranty
Magnetic Stripe Reader - 2 year warranty
All other products - 1 year warranty
DOA - 30 days

MagTek
1 year warranty
DOA - 30 days

Metrologic
Standard Warranty - 2 years from date of manufacture
Voyager Series - 5 years from date of manufacture
Voyager BT Series-  2 years from date of manufacture
MS-7320 InVista and MS-7600 Series Horizon - 3 years from the date of manufacture
Stratos - 2 years from date of manufacture
DOA - 30 days

MMF Cash Drawer
3 years from date of manufacture on all Heritage, Media Plus and Cashier Plus
2 years from date of manufacture on all Val-U-Lines
DOA - 30 days

Monarch/Paxar
Printers - 1 year limited depot level warranty
Thermal printheads - Prorated limited 6 months warranty or 1 million inches
Batteries and Cables - Prorated limited 3 months
Physical damage to batteries, cables and/or printheads is NOT COVERED under the limited warranty.
DOA - 30 days

Motorola
Accessories, serialized - 90 day warranty
Accessories, unserialized -30 day warranty
Scanners - 1 year standard warranty
Scanners CS Series - 90 day warranty
Scanners LS2200 Series, DS6600 Series - 60 month warranty
Scanners LS9208 Series - 30 month warranty
Scanners LS4208 Series -60 month warranty
Scanners LS1203 Series, LS4278 Series, DS3400 Series, M2000 Series - 36 month warranty
Terminals - 1 year standard warranty
DOA - 30 day

National Service Center
Dependent upon level of service selected (1, 2, or 3 year plan)

NCR
NCR Terminal Standard Warranty - 1 year Depot
EasyPoint 45 - 90 Day On-site, 1 year depot
NCR Scanners - Standard Warranty 1 year depot
NCR 7837 Series - 3 year depot, except 7837-0000 (2 year depot)
NCR Fastlane - 90 day on-site warranty
NCR PC/ELS - 1 year on-site warranty

O'Neil Printers
All printers, including print head - 1 year warranty
DOA - 30 days

Opticon

2 year warranty
LG2/CR2 - 3 year warranty
DOA - 30 days

Panasonic System Solutions
All products have depot warranty. Time frames vary.
DOA - 30 days

Pioneer POS
3 year depot on all Magnus and M5 items
1 year depot warranty on all others
DOA - 30 days

POS-X
AIO and Monitors - 3 year warranty
Xi3000 BT scanner - 2 year warranty
Xi1000 scanners - 1 year warranty

Posiflex Business Machines, Inc.
3 year warranty for US & Canada
DOA - 30 days

PrehKeyTec
3 year warranty
DOA - 30 days

Printronix
1 year from date of sale - 90 day on site warranty and 9 month return to factory.
DOA - 30 days.

RedBeam
Software - 30 day warranty
Service contract for an additional year of service and telephone support may be purchased.
DOA - 90 days

RJS

1 year warranty
DOA - 30 days

SATO
Printers - 1 year
Spare Parts - 1 year
Printheads / Platen Rollers - Thermal Transfer Applications - 1 year or 30km (1,200,000 linear print inches)
Printheads / Platen Rollers- Direct Thermal Applications - 1 year or 15km (600,000 linear print inches)
Cutters - 1 year from the date of purchase or the following number of cuts
SATO Standard Guillotine Cutter - 1 year or 300,000 cuts
SATO Heavy Duty Rotary (HD) Cutter - 1 year or 500,000 cuts
SATO XL400/410e Integrated Cutter - 1 year or 1,000,000 cuts
Rechargeable Batteries - 90 days from date of purchase
DOA - 30 days

Seagull Scientific
Seagull will exchange for new product (warranty information to be determined).
DOA - 30 days

Seeburger
Full term of license agreement. Software orders require a minimum of 12 months maintenance contract.
DOA - Non-returnable

Teklynx
30 day warranty
DOA - 20 days

TG3 Electronics
1 year limited warranty based on warranty statement.
4 years warranty on the TG121 Series and TG136 Series.
DOA - 30 days

TPG
2 year warranty
3 year warranty for A799
30 days

Unitech
POS Keyboards - 1 year
Portable Data Terminals - 1 year with optional extended warranty and service contracts available
Scanners - 1 year
Scanners MS210 series - 3 year
Scanners MS330 series - 5 year
Stationary Terminals - 2 year
DOA - 30 days

Verifone
Mx Series Terminals - 3 years
Vx Series Terminals - 1 year
PinPad 1000SE - 1 year
SC5000 - 1 year
DOA - Customer must contact VeriFone.

VeriFone (PC Charge)
60 days from date of shipment.
DOA - Customer must contact VeriFone.

Wavelink Software
Contact our Sales Representative.

Zebra Card Printers (formerly Eltron)
Printer - 1 year warranty
Printhead - 1 year or 100,000 impressions whichever comes first
DOA - 30 days

Zebra Technologies
30 days from date of invoice.
DOA - 30 days. NO DOA returns on printheads.

Disclaimer: This list of warranty info is subject to change at anytime with out notice and is only an example of coverage.